Delivery Information
Overview:
We are committed to maintaining a strong stock of all items listed on our website. Payment is captured at the time you place your order. If any delays are anticipated, we will promptly inform you.
UK Delivery:
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Dispatch Time: Orders are typically dispatched within 48 hours of receipt, with those placed by 12pm UK time (Monday to Friday) aimed to be dispatched within 24 hours. Orders after 12pm or during weekends may be dispatched the following working day. Delays may occur due to large volume of orders.
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Standard Delivery: Via Royal Mail standard delivery, please allow up to 10 working days for arrival. If your order hasn’t arrived after 10 working days, please contact us at hello@a-ok9.com.
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Delivery Tracking: All UK deliveries are trackable.
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Workplace Delivery: Deliveries to a workplace are guaranteed to the premises, not to the individual. Please consider possible delivery service interruptions or weather conditions that might cause delays.
International Delivery (Excluding Australia and New Zealand):
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Dispatch Time: Orders are dispatched within 48 hours via Royal Mail standard International delivery. Delays may occur due to large volume of orders.
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Delivery Time: Please allow up to 30 working days for your order to arrive, though most will arrive sooner. If your order hasn’t arrived within 30 days, contact us at hello@a-ok9.com.
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Tracking: Tracking is available on all International orders and will be provided once your order has been dispatched.
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Shipping Locations: We ship to all destinations accessible by Royal Mail airmail, except Australia and New Zealand, due to current import restrictions.
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Customs and Import Charges: The recipient is responsible for all customs charges, taxes, and import duties. Customers should ensure they can legally import our products. A-OK9 Ltd. is not responsible for items confiscated by customs.
US Delivery:
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Dispatch Time: Orders are dispatched within 48 hours. Orders placed by 12pm UK time (Monday to Friday) are aimed to be dispatched within 24 hours. Orders placed after 12pm or during weekends may be dispatched the following working day. Delays may occur due to a high volume of orders.
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Delivery Method:All US orders are shipped via DHL Express.
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Delivery Time: Please allow up to 30 working days for your order to arrive, though most will arrive sooner. If your order hasn’t arrived within 30 days, contact us at hello@a-ok9.com.
- Tracking: Tracking is available on all US orders and will be provided once your order has been dispatched.
- Shipping & Customs Fees: Shipping charges and any applicable customs duties, taxes, or import fees apply to all orders and are the responsibility of the recipient.
- Customs and Importation: Customers are responsible for ensuring that products can be legally imported into the United States. A-OK9 Ltd. is not liable for items delayed, confiscated, or destroyed by customs authorities.
Additional Notes:
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Customs and Importation: Customers bear the responsibility for any customs charges, taxes, and import duties levied by the destination country. It’s crucial to ensure that our products are permissible for import into your country. A-OK9 Ltd. cannot be held accountable for items that are destroyed or confiscated by customs authorities due to non-compliance with the country’s import regulations.
